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5 Tips for a Great Elevator Pitch

What is an Elevator Pitch? You’ve just been introduced to a potential client and he asks what it is your company does. You open your mouth and pause… Where on earth do you start? In a panic, you blurt...

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How to Create a Value Proposition

A value proposition is a clear statement detailing the promise of value to be delivered and the reason why a potential customer should buy from you. It is the #1 thing that determines whether people...

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How to Increase Telesales Conversions

The vast majority of call centre guides focus on the skills and tactics required to address complaint handling, scripting, tone, empathy etc. However, this guide will demonstrate the elements required...

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HELP! My sales leads are going cold…

“I’m a busy Executive and I have no sales leads! I struggle to find new business. Managing my current clients is too time consuming. I have extensive targets and I’m anxious that these will not be met...

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Objection Handling Tips to Help Close Any Sale

  What is Objection Handling? When a sales person demonstrates a feature, talks about a benefit or uses a sales closing technique, their customer may well respond in the negative sense, giving excuses...

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5 Questioning Techniques To Get You More Sales

  An effective questioning strategy is vital to be an effective salesperson. Questions allow control of any conversation as the other person will be answering. Questions gather necessary information as...

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Rethinking Closing Techniques to Increase Sales

  The purpose of any closing technique is to get your customer to say ‘yes’. In selling, this means the process used to bring your customer to a decision, whether that be yes or no. Closing sales is...

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How to Improve an Agent’s Telesales Confidence

In order to keep sales figures in the call centre high, agents must feel confident in their ability to sell particular products or services. This confidence is a function of both knowledge and...

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Making Change Positive

Change within an organisation can create tension, whether that is through new management, technology or changes in the economy. Employees are usually apprehensive towards anything ‘different’ assuming...

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